Text Messaging Terms
Our Text Programs
- Care messages. If you are a patient or book with us, we send text messages about your appointments (confirmations and reminders), follow-up, results availability and practice updates.
- Offers and updates. If you opt in, for example by checking a box on our website or texting a keyword to us, GENEVA will send you recurring marketing messages about offers, events and services. These messages may be sent using automated technology. Consent to receive marketing texts is not a condition of any purchase or service.
Message Frequency and Cost
Message frequency varies. Message and data rates may apply according to your mobile carrier plan.
How to Opt Out or Get Help
- Reply STOP to any message to stop receiving texts from that program. We will send one message confirming that you have been unsubscribed. You can also opt out by telling any member of our team or emailing careteam@geneva-med.com.
- Reply HELP for help, or call (470) 704-9687.
- Opting out of marketing texts does not affect your care. If you opt out of all texts, we will contact you about appointments by phone or email.
Carriers and Delivery
Mobile carriers are not liable for delayed or undelivered messages. Supported carriers include major U.S. carriers; availability may vary.
Your Information
We handle your phone number and messages as described in our Privacy Policy and, for patients, our Notice of Privacy Practices. We do not share mobile phone numbers or text-messaging opt-in data with third parties or affiliates for their marketing or promotional purposes.
Text messaging is not a fully secure channel. Please do not text detailed health information, and never use text messages for emergencies: call 911.
Changes
We may change these terms by posting an updated version on this page. These terms are part of our Terms of Use.