Terms of Use
These Terms of Use (“Terms”) govern your use of geneva-med.com and any related pages, forms, tools, online booking links, emails and text messages (together, the “Website”) operated by Geneva Family Medicine & Aesthetics LLC, doing business as GENEVA Primary Care & Med Spa (“GENEVA,” “we,” “us,” or “our”). By using the Website you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use the Website.
Please read Section 14 carefully. It requires most disputes about the Website to be resolved by individual arbitration and waives class actions, unless you opt out within 30 days.
1. Medical Emergencies
The Website is not for emergencies. If you think you may have a medical emergency, call 911 or go to the nearest emergency room. If you are having thoughts of harming yourself, call or text 988 (Suicide & Crisis Lifeline). Do not use website forms, email, text messages or social media to report urgent symptoms.
2. No Medical Advice; No Provider-Patient Relationship
Everything on the Website, including articles, blog posts, glossary entries, videos, guides, quizzes, estimators and calculators, is general information for educational purposes. It is not medical advice, a diagnosis or a treatment recommendation, and it is not a substitute for an evaluation by a licensed clinician who knows your history. Using the Website, filling in a form, or reading or watching our content does not create a provider-patient relationship. That relationship begins only when a GENEVA clinician evaluates you and agrees to treat you. Never ignore professional medical advice or delay seeking it because of something you read on the Website.
3. Treatments, Eligibility and Results
- Eligibility. All treatments, medications, programs and offers described on the Website are subject to a medical evaluation. Whether a treatment is appropriate for you, and which medication, dose or plan is used, is decided by your clinician. We may decline to provide any treatment that is not medically appropriate.
- Results vary. Results differ from person to person and are not guaranteed. Descriptions of outcomes, clinical-trial results, testimonials, reviews and before-and-after photographs reflect individual experiences or study averages and are not a promise that you will achieve similar results.
- Risks. Every medical and aesthetic treatment has risks, side effects and alternatives. Your clinician will discuss them with you, and you will be asked to give informed consent before treatment.
- Prescription medications. Prescription medications are available only if prescribed by a licensed clinician after an evaluation. Some medications we prescribe may be prepared by a licensed compounding pharmacy. Compounded medications are not FDA-approved, and the FDA does not review them for safety, effectiveness or quality. Brand names (for example, Wegovy®, Zepbound®, Ozempic®, Mounjaro®) are mentioned for reference only; they are trademarks of their owners, who do not sponsor or endorse GENEVA, and a compounded medication is not the same as a brand-name product.
- Controlled substances. Controlled medications, such as ADHD stimulants and testosterone, are prescribed only when medically appropriate and in compliance with federal (DEA) and Georgia law, which may require an in-person evaluation, identity verification, monitoring and periodic visits.
- Images. Some images on the Website show models or are illustrations, including computer-generated images, and do not depict GENEVA patients or their results. Before-and-after photographs are of actual patients who gave written permission.
- Reviews and testimonials. Reviews reflect the opinions of the people who wrote them. If a person featured in a testimonial received free or discounted services or other compensation, we disclose that near the testimonial.
4. Telehealth
Some services may be offered through telehealth. Telehealth visits are available only to patients who are physically located in Georgia at the time of the visit, and are subject to our Telehealth Informed Consent. Not every condition can be treated by telehealth, and your clinician may require an in-person visit.
5. Prices, Offers and Memberships
- Prices. Prices shown on the Website are for self-pay patients, are subject to change without notice, and may show a starting price. Your final price depends on the treatment plan your clinician recommends (for example, the number of units or syringes used) and will be confirmed before treatment. If we list an incorrect price because of an error, we may correct it before you are treated.
- Offers. Unless the offer says otherwise, promotional offers are for new patients, limited to one per person, cannot be combined with other offers or membership pricing, have no cash value, are not transferable, are subject to medical eligibility, and may be changed or ended at any time. Specific offer terms shown with an offer control. Offers are void where prohibited.
- Memberships and payments. Membership, package, cancellation, no-show and refund terms are set out in our Payment, Cancellation & Membership Policy and in the agreement you accept when you join.
- Insurance. GENEVA is a self-pay practice and does not bill health insurance. Self-pay patients have the right to a Good Faith Estimate of expected charges.
6. Online Booking and Third-Party Services
Online booking, payments and some forms are provided by third-party services (for example, Boulevard). Your use of those services is also subject to their terms and privacy policies. Booking online reserves a time; it does not guarantee that a particular treatment will be provided. The Website may link to other websites we do not control, and we are not responsible for their content or practices.
7. Communications
If you give us your email address or phone number, you agree that we may contact you about your inquiry, appointments and care. Marketing text messages are sent only with your consent and are governed by our Text Messaging Terms. You can opt out of marketing messages at any time.
8. Acceptable Use
You agree not to: use the Website for any unlawful purpose; submit false information or information about another person without authority; interfere with or disrupt the Website, its security or its servers; use bots, scrapers or other automated means to access or copy the Website except for search-engine indexing; attempt to gain unauthorized access to any system; or upload viruses or harmful code.
9. Intellectual Property
The Website and its content, including text, graphics, logos, photographs, videos and design, are owned by or licensed to GENEVA and are protected by copyright, trademark and other laws. You may view and print pages for your personal, non-commercial use. You may not copy, modify, distribute, sell or create derivative works from any content without our written permission. “GENEVA” and our logos are our trademarks. Other product names, such as BOTOX® Cosmetic, Dysport®, Xeomin® and Daxxify®, are trademarks of their respective owners, who do not sponsor or endorse GENEVA.
10. Accuracy of Information
We try to keep the Website accurate and up to date, but medical knowledge changes and information may contain errors or become outdated. We may change or remove content at any time without notice. Information about providers, services, hours and prices may change.
11. Disclaimer of Warranties
TO THE FULLEST EXTENT PERMITTED BY LAW, THE WEBSITE AND ITS CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE OR FREE OF HARMFUL COMPONENTS. This section applies to the Website only; it does not limit any duty of care we owe you as a patient under applicable law.
12. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, GENEVA AND ITS OWNERS, CLINICIANS, EMPLOYEES AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF, OR INABILITY TO USE, THE WEBSITE OR ITS CONTENT, AND OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATED TO THE WEBSITE WILL NOT EXCEED ONE HUNDRED DOLLARS ($100). This section applies to the Website only and does not limit liability for medical care you receive from GENEVA, which is governed by applicable law, or any liability that cannot be limited by law.
13. Indemnification
You agree to indemnify and hold harmless GENEVA and its owners, clinicians, employees and agents from claims, losses and expenses (including reasonable attorneys’ fees) arising from your violation of these Terms or your misuse of the Website.
14. Dispute Resolution; Arbitration; Class Action Waiver
Covered disputes. This Section applies to any dispute, claim or controversy between you and GENEVA arising out of or relating to the Website, these Terms, our online advertising or marketing communications, or our collection, use or disclosure of information through the Website (including cookies, pixels, analytics, session recording and similar technologies) (“Covered Disputes”). It does not apply to claims arising from medical care or treatment you receive from GENEVA, which are not subject to this arbitration agreement.
Informal resolution first. Before starting an arbitration or lawsuit, you and we agree to try to resolve a Covered Dispute informally for at least 60 days after written notice is sent. Send notice to the address in Section 18 or to careteam@geneva-med.com, describing the dispute and the relief requested.
Binding individual arbitration. If not resolved informally, Covered Disputes will be resolved by final and binding arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules, before a single arbitrator, in Fulton County, Georgia, or by video conference. The Federal Arbitration Act governs this Section. The arbitrator decides all issues, except that a court decides questions about the scope, enforceability and validity of the class action waiver below. Payment of AAA filing and arbitrator fees will be governed by the AAA Consumer Arbitration Rules. Either party may instead bring an individual claim in small claims court if it qualifies.
Class action waiver. YOU AND GENEVA AGREE THAT COVERED DISPUTES WILL BE BROUGHT ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate claims of more than one person or preside over any form of class or representative proceeding. If this class action waiver is found unenforceable as to a claim, that claim will be decided by a court, not an arbitrator, and the rest of this Section will still apply to other claims.
Jury trial waiver. To the extent a Covered Dispute proceeds in court rather than arbitration, you and GENEVA waive the right to a jury trial, to the extent permitted by law.
30-day right to opt out. You may opt out of this arbitration agreement by emailing careteam@geneva-med.com with the subject “Arbitration Opt-Out,” your name and the email or phone number you use with us, within 30 days after you first use the Website after the Effective Date above. Opting out will not affect any other part of these Terms.
15. Governing Law and Venue
These Terms are governed by the laws of the State of Georgia, without regard to conflict-of-law rules, except that Section 14 is governed by the Federal Arbitration Act. Subject to Section 14, any lawsuit relating to the Website must be brought in the state or federal courts located in Fulton County, Georgia, and you consent to their jurisdiction. Any claim relating to the Website must be brought within one year after it arises, to the extent permitted by law.
16. Changes to These Terms
We may update these Terms from time to time by posting the updated version on this page and changing the “Last Updated” date. Changes apply from the time they are posted to future use of the Website. Changes to Section 14 will not apply to a dispute we already have notice of.
17. General
If any part of these Terms is found unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms; we may assign them in connection with a transfer of our practice. These Terms, together with the policies they link to, are the entire agreement between you and us about the Website. Separate agreements you sign as a patient (for example, consent forms and membership agreements) govern those subjects.
18. Contact Us
Geneva Family Medicine & Aesthetics LLC
d/b/a GENEVA Primary Care & Med Spa
3275 North Point Pkwy, Suite 204
Alpharetta, Georgia 30005
Phone: (470) 704-9687
Email: careteam@geneva-med.com